STANDARD SHIPPING INFO:
- We ship via USPS & FedEx within the US.
- Orders are shipped within 48 hours, often more quickly.
- The shipping charge is a flat rate, based on the packaged weight of the item.
- We do not assess an order handling fee or charge for packaging materials.
- Transit times are managed by the carrier but typically run 3 - 7 days depending on the destination.
- You are responsible for providing the correct shipping address so please look it over before hitting the "buy" button.
- Recycled/repurposed packaging is used whenever possible. If you are purchasing something as a gift, please let us know so we can ship it in a new box.
- In the unlikely event that your order arrives damaged from the shipping company, please report it to us within 2 days of receipt. Please retain the original shipping box and packaging materials. We will require additional information and photos of the damaged package in order to file a claim. In some cases, the shipping carrier will come to retrieve the package to finish a claim.
- Damage claims must be made by contacting our shop, NOT the shipping carrier. If you have any questions about the process, please contact us. Refunds on damaged packages can take up to 30 days, depending on the shipping carrier.
REMINDER: We are unable to file a claim with the carrier beyond the 2 days of delivery window so will not be able to honor a claim submitted to us later than that.